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April 1, 2010

This Dealer News is to announce new support tools and important product update information

Spectra Precision Solution Center | Spectra Precision Learning Center | Product Updates | ACSM

Dear Spectra Precision Business Partner,

Spectra Precision is pleased to announce two great new support tools, the Spectra Precision Solution Center and the Spectra Precision Learning Center.

Spectra Precision Solution Center

Introducing the Spectra Precision Solution Center - a new and exciting technical knowledge repository to allow you and your customers to search and find answers to common, technical questions with ease. The Spectra Precision Solution Center allows you to keep up to date with the latest technical information from Spectra Precision. The knowledge library hosts technical tips and support notes, providing you with technical and professional insights, to allow you to get the most benefit from your Spectra Precision product. Click on the Search for Public Content link and you can then enter your query in the question field and click the search button. The search results page provides the most relevant technical content from the library for your specific query. Spectra Precision Partners and Distributors can access the system via a secure login.

The Spectra Precision Solution Center is a complementary resource to the technical support that you and your customers receive from Spectra Precision. If you have any questions please contact Spectra Precision support at support@spectraprecision.com


Spectra Precision Learning Center

Introducing the Spectra Precision Learning Center- the Learning Center offers a complete portfolio of training courses for surveying products. A powerful, effective and interesting way to learn, blended learning combines traditional face-to-face instruction with on line training, such as web-based tutorials, webinars / on demand webcasts and innovative learning tools, all delivered in a variety of different ways. With a secured log in, you can browse and register for classes, view your training history and track your individual progress towards Spectra Precision certification programs. You can also create your own career path to plan and chart your professional development.

The Spectra Precision Solution Center is a complementary resource to the technical support that you and your customers receive from Spectra Precision. If you have any questions please contact Spectra Precision support at support@spectraprecision.com

Links to both tools can be found on Spectra Precision Knowledge Network and are coming soon to the Spectra Precision Website.

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Data Collector Warranty Program

Spectra Precision would like to make you aware of some changes with the data collector warranty program. With the next update for Survey Pro, there will be a change to the update policy. The Survey Pro installation program will check for valid warranty status on the data collector in order to authorize the update.

A new data collector that has been purchased and is still under the one year factory warranty or under an extended warranty will be authorized for the update. Data collectors that are not currently under a warranty plan are able to purchase an extended warranty. There are Survey Pro software only warranties( part number EWSP) that will authorize the data collector for updates, and there are warranties that cover both the data collector hardware and Survey Pro software(part numbers EWRANGER-SP, EWNOMAD-SP, and EWRECON-SP) . The extended warranties are a good way to protect your investment in your equipment.

The Survey Pro installation program will use your internet connection to compare the data collector's serial number against a data base that contains the warranty status on all units. If the unit is under a valid warranty, the installation will proceed. If the unit is not covered under warranty, then a message will be displayed informing you of this and the installation will stop.

To receive Survey Pro minor improvement releases, identified by the version numbering system, you only need to be on the current version of the latest minor update. In other words, if you have version 4.8.x you are authorized for a version 4.8.5 improvement release automatically. For minor updates, 4.7 to 4.8 for example, it is now required that the data collector or Survey Pro software be on a current warranty plan.

The warranty plans are listed on Spectra Precision price lists. Data collector serial numbers are required in order to generate the proper registration codes for your unit and to log the warranty plan into the database.


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Come visit the Spectra Precision / Nikon booth at ACSM in Phoenix AZ April 26-28

Booth Exhibition Hours

Monday, April 26 3:00-7:00 pm
Tuesday, April 27 Noon-6:00 pm
Wednesday, April 28th 10:00 am-2:00 pm

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